Answers, fast.
Everything you need to know about creating a wallet, depositing crypto, swapping tokens and keeping your assets safe — written in plain English. Can't find your answer? Our support team responds within minutes.
Getting Started
Create your first wallet, secure your seed phrase, and make a test deposit.
Deposits & Withdrawals
Send and receive across BTC, ETH, USDT (TRC20/ERC20) and more.
Security & Recovery
2FA, hardware wallet pairing, recovery phrases, lost device steps.
Fees & Limits
Network fees, swap fees, daily limits, and how to lower your costs.
FAQ
The questions our team gets most often. Tap a question to expand the answer.
Still need help?
Our support team is online 24/7 and most messages get a human reply in under 10 minutes. Use the chat in the bottom-right corner, or send us an email and we'll come back to you fast.
Birchlock. is a unique and modern way to trade and store cryprocurrency